Returns Policy

You may return any new, unopened items within 14 days of delivery for a full refund. If, upon receipt of your merchandise, you feel that your order was incorrect due to an error on our part, please contact us at customercare@kosscreative.com or 803-794-3000. If you need to return an item, please contact customercare@kosscreative.com or 803-794-3000.

Shipping

All orders placed by 3pm EST will ship within 4-6 business days. We can ship to any location in the United States. Please note, at this time we do not deliver to P.O. Boxes. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Once your order has shipped, you will be emailed a UPS tracking number that can used to track your package at http://wwwapps.ups.com/WebTracking/track.